We want to bring our Customers the best Online shopping experience, Pierre Cardin Paris Vietnam & Oscar Fashion provide detailed information about product exchange policy.

1 - When Do Products Exchange?

A) THE PRODUCT PURCHASED ON THE OFFICIAL WEBSITE

Pierre Cardin Paris Vietnam & Oscar Fashion allows online product exchanges when:

• The delivered product does not match the confirmed model/size/color at the time of the order;  

• Product defects from the manufacturer/delivery services company: damage to leather, shoe soles, or deformations, ... 

• If Customers intend to change Shoe Size.

B) EXCHANGE CONDITIONS

• Exchanged product must be unworn/unused, with the original tags and labels;

• Exchanged products must be in original condition, not damages  caused by customer actions; 

• Pierre Cardin Paris only accepts size exchanges, not exchanges for product COLOR/MODEL.

2 - Exchange Time Frame  

"Product exchanges within 07 DAYS when the Customer receiving the product."

3 - Exchange Procedure

A) CASE 1 - THE CUSTOMERS RETURN THE PRODUCT TO THE SHIPPER AT THE TIME OF DELIVERY  

In this case, there is no additional cost for the Customers. The process includes 3 steps: 

Step 1: Upon receiving the product, Customers should immediately check and try on the product size. 

• If the size does not fit, Customers can return the product to the Shipper (delivery person).

• Customers do not pay any fees to the Shipper.

Step 2: Customers call our Hotline - 0888 56 0606 to request a size change.

• Pierre Cardin Paris Vietnam will check and decide on the change.

*Note: If the product is out of the requested shoes size,Pierre Cardin Paris Vietnam may offer alternative colors with the same size. If the product is out of stock in both size and color, Pierre Cardin will suggest changing to a different shoe model. 

Step 3: Pierre Cardin processes the Customers’ request for a SIZE CHANGE 

• Within 03 - 05 days from the exchange request and confirmation, Customers will receive the new product. 

• The new product will be free delivery. 

(Figure 1 - The process of Size Exchange when customers return a product directly to the Shipper)

B) CASE 2 - CUSTOMERS REQUEST TO EXCHANGE SIZE AFTER THE ORDER HAS BEEN PAID

In this case, Customers need to send the product back to Pierre Cardin's warehouse. Customers have to pay the two-way shipping costs. 

Step 1: Customers call the Hotline - 0888 56 0606 to request a Size change. 

• Pierre Cardin Paris Vietnam will check and decide on the change. 

• Note: If the product is out of the requested Size, Pierre Cardin will offer to change other colors with the same size. If the product is out of stock in both size and color, Pierre Cardin will offer to change the shoe model.

Step 2: Customers send the product back to Pierre Cardin’s warehouse   

• Customers should include these information: Order code - Full Name - Phone Number - Size/Colour of the product to be exchanged. 

          Example: PARIS2015xxxx - Nguyen Van A - 0909xxxxx - Size 40

• Address: No. 25, Dong Hung Thuan 17 Street, Dong Hung Thuan Ward, District 12, Ho Chi Minh City 

• Recipient: Ms. Dung - 0911370008 

• Customers have to pay the shipping costs when sending products.

Step 3: Pierre Cardin processes the Customer’s request for a size change

• After 07 - 10 days from sending back to Pierre Cardin and being confirmed, Customers will receive the new product. 

• Customers must pay the shipping costs when the package arrives. 

(Figure 2 - Shoe Size exchange process when Customers received and paid to Shipper) 

Above is detailed information about Pierre Cardin Paris Vietnam & Oscar Fashion's Product Exchange Policy. We hope this article is helpful to our Customers. If Customers have any further questions, please do not hesitate to contact Pierre Cardin Paris Vietnam for detailed assistance.

Pierre Cardin Paris Vietnam

(2023)

Content Creator: Nguyễn Hà Bảo Thy

Translator: Lê Lâm Bảo Ngọc