Pierre Cardin Paris Vietnam & Oscar Fashion are committed to bringing the best experiences for our Customers, we would like to provide detailed information about our Premium Product Warranty Policy.

1 - When Is The Product Warranted?

A) PRODUCTS PURCHASED ON THE OFFICIAL WEBSITE

Products from Official Website Pierre Cardin Paris Vietnam & Oscar Fashion are warranted when:

• Leather surface cracks, peels, natural creases 

• Products are adhesive failure, stitching loosening, logo falling off, strap ripping, or rubber sole coating peeling up

B) WARRANTY CONDITION 

• Authentic products from Pierre Cardin Paris Vietnam & Oscar Fashion distributed by EMALL

• Purchased with valid telephone number;

• A purchased invoice (not mandatory). 

2 - Warranty Period  

Pierre Cardin Paris Vietnam & Oscar Fashion has warranty period depending on the leather quality:

• Leather Shoes, handcrafted based on McKay/ Good-year technique: 24 months;

• Genuine Calf Leather products - Cement Sole: 06 - 12 months;

• PU Leather - Synthetic - Synthetic Leather: 06 months.

3 - Warranty Process

STEP 1: Customers contact Pierre Cardin Paris Vietnam and provide warranty information 

• Note: Pierre Cardin Paris Vietnam only accept warranty information for product purchased Online on the website: https://pierre-cardin.vn/     

• Hotline: 0888 560 606 (083 222 2079)

STEP 2: Customers wait for confirmation from the Warranty Department 

• The Warranty Department receives information from Pierre Cardin Paris Vietnam's hotline, and conducts an assessment; 

• The Warranty Department will proactively contact the Customer and guide detailed warranty steps.

STEP 3: Customers receive the warranted products

• After the product is confirmed and warrantied, the Warranty Department will announce the Customers to receive the product. 

• Customers check the product and pay the warranty fees (if applicable). 

4 - Additional Notes

A) Product NOT included in the Warranty policy   

Pierre Cardin Paris Vietnam & Oscar Fashion DOES NOT WARRANTY in cases of: 

• Products in the Outlets Collection (Discounted prices over 50%)

• Products are scratched, worn, or melted due to cutting/piercing/burning; bitten by animals;

• Product NOT warrant properly as per usage instruction (React with chemicals, fire, water, or heavy objects pressing on them,...);

• Products NOT ability to restore (senesced, deteriorated, seriously damaged). 

B) Support Warranty Policy (WITH FEES) 

Pierre Cardin Paris Vietnam & Oscar Fashion support Customers with WARRANTY FEES in cases of

• Products out of warranty according to regulation

• Products in the Outlets Collection (basic promotion over 50%)

• Products with unverifiable purchase history, invoice.

The warranty fees will be obviously announced to Customers, depending on the product's condition. After receiving approval from Customers, Pierre Cardin Paris Vietnam & Oscar Fashion will conduct the warranty process. 

Above is the detailed information about Product Warranty Policy of Pierre Cardin Paris Vietnam & Oscar Fashion. We hope this article will be helpful for Customers. If Customers have any questions, don't hesitate to contact Pierre Cardin Paris Vietnam to get detailed clarification.   

Pierre Cardin Paris Vietnam

(2023)